NOTE: This replacement scheme only impact anyone who has purchased Your Lie In April Part 1 Blu-ray Ltd Collector's Edition.
Back in November we released Part 1 of the very popular series Your Lie In April on Ltd Collector's Edition Blu-ray and standard DVD. Since it's release we've heard from many of you saying how much you've enjoyed the series so far, but we also received some reports that people were having great difficulty removing the digipack from the rigid case in the Collector's Edition Blu-ray version. We've been a lot of investigating behind the scenes over the past few months and today we are officially announcing a replacement scheme for our Ltd Blu-ray Collector's Edition of Your Lie In April Part 1.
Please read on below for all the details.
The units we were sent originally were completely fine and didn't have any problems with them, but the amount of reports we started receiving indicated there was something up. The issue in question is as follows:
--- Removing the digipack from the rigid case. (pictured left)
When you try to remove the digipack that holds the two Blu-ray from the rigid case - not the outer box that will ultimately hold both Parts of the series - in some reports it was very difficult to remove or in some cases was extremely difficult to remove.
Following an in-depth investigation internally it was determined that there was a error during the manufacturing process that resulted in the rigid case being smaller than intended, and that resulting digipack either difficult or unable to be removed from the case itself.
--- How many units were impacted?
We honestly don't have clear and cut answer for this. But we received enough reports to warrant an investigation and have already started having corrected units produced. As a result ANYONE who has purchased our Blu-ray Collector's Edition of Your Lie in April Part 1 is entitled to a replacement. (Please read on below for more details.)
So this is where it gets a bit technical. Because the finished product of the original run was, for want of a better way of phrasing it, smaller than intended, the corrected stock is now at the correct sizing it was meant to be. This means the corrected stock of Your Lie In April Part 1 Blu-ray Collector's Edition is larger than the original run. What does this mean? Read on below.
In the images below you can see an original version of Your Lie In April Part 1 Blu-ray Collector's Edition side-by-side next to the corrected version. The difference, while perhaps not easy to see in this particular photo, is that the box is slightly larger - to accommodate the new sizing of the rigid case inside. (You can click on the images to enlarge them.)
NOTE - The corrected version in the pictures below still has the cellophane around it. So it may appear darker, and the BBFC sticker is attached to the cellophane, not on the box itself.
As you can see, the corrected version is slightly taller, and is wider than the original.
We know that telling the difference between the two might not be easy for some, so we've come up with full proof way of knowing if you have an original version or a corrected version. See image below.
The corrected version will now have an info sheet that has a pink coloured bar on the side, rather than our traditional Blue that we use. If you have a version that has a Blu-ray info sheet, it means that's an original version and you can get a replacement from us.
Everyone who has purchased our release of Your Lie In April Part 1 Blu-ray Collector's Edition will be receiving a brand-new complete replacement from us.
NOTE: If you have ordered it from our AllTheAnime.com web shop you will receive a replacement by default and do not need to apply for a replacement. Please check your email inbox as we have sent you a message today (25th April 2017) about this.
To apply for a replacement you need to do the following - Continue Reading
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