Durarara!! Blu-ray Collector’s Edition – Disc Replacement Programme details
March 4, 2015 · 11 comments
UPDATE – 16TH DECEMBER 2015: The replacement scheme will be ending on Thursday 31st March 2016. After that date no more applications will be accepted.
Today we are happy to announce a disc replacement programme for our Durarara!! Blu-ray Collector’s Edition set. Please take time to read all of the details below.
WHO IS ELIGIBLE TO RECEIVE REPLACEMENT DISCS?
Anyone in the UK & Ireland who has purchased our release of Durarara!! Complete Series Collector’s Edition (pictured below.)
NOTE: We have only released one version of Durarara!! to date – that being the Blu-ray collection pictured above – so if it was referred to as a Limited Edition set by some retailers, it is the same set.
HOW DO I TELL IF MY DISCS NEED REPLACING
As mentioned, to date we have only released one version of Durarara!!. So this programme is open to UK residents who have purchased that set. Though it is entirely up to you whether you want a replacement sent to you or not.
NOTE: Our upcoming Standard Edition Blu-ray and DVD releases will have the re-authored discs by default.
WHAT WERE THE PROBLEMS WITH THE ORIGINAL DISCS?
The issues that cropped up with the original discs primarily concerned the subtitles. If you were watching in Japanese with subtitles, at times there will have been timing issues and placement problems. If you were watching with the English dub, no sign/song subtitles would appear at all.
I WANT REPLACEMENT DISCS, HOW DO I REQUEST A SET?
(This section applies to UK & Ireland residents only.) There are two parts to this.
1) First of all you need to fill in a survey HERE where you will submit your UK mailing address for the replacement discs to be sent to.
2) Then you need to send an email (sent from the same address as the one you submitted on the survey) to email@example.com with the subject heading “Durarara Replacement Programme“. This email must include your name (as submitted on the survey) and proof of purchase and a photo of your numbered card that came with your set. (An amazon or other retailer confirmation will suffice if you can’t find it.)
UPDATE: If you don’t have a proof or purchase, please include a photo of the numbered card that came with the set that will act as your proof of purchase. The card looks like this (below.) [Please note for the purposes of this photo we blacked out the number.]
NOTE: If you live outside the UK & Ireland, please see the F.A.Q. section below.
THINGS YOU SHOULD KNOW / F.A.Q.
- At time of writing (4th March) we don’t have a time frame on when replacement discs will be available to send out. (But we wanted to get the ball rolling early with this.) If all goes well we’re hopeful that replacement discs will be available for shipping by end of May 2015.
- We (Anime Limited) will be handling this replacement programme directly, so it will be us sending the discs from our office once they are available.
- Once discs are available they will be sent via Royal Mail.
- We know we’ve highlighted UK mailing addresses, if you live in Republic Of Ireland that’s absolutely fine. Please follow the guidelines in the survey.
- One set of discs per person only.
- If you are intending to purchase our upcoming Standard Edition Blu-ray and DVD set, they will come with these new re-authored discs by default.
- IF YOU LIVE OUTSDE OF THE UK/IRELAND and purchased our release:
If you want to request a set of replacement discs please fill in the survey (HERE) and then email firstname.lastname@example.org with the subject “Durarara replacement discs request – INTERNATIONAL” including your full name, the country you reside in, postal address, a contact telephone number (including the international dialling code) and proof or purchase. Discs will be sent by airmail only. One set of discs per person only. [However please be aware that while we will do our best to accommodate international requests of a replacement set of discs, as you are outside of our licensed territory it may take us longer to do so. International requests will be fulfilled on a first come first served basis.]
If you have any questions about the above please feel free to post a comment below, contact us via the email address listed above or contact us via our Twitter and Facebook.
March 4, 2015 9:43 pm
How will we found out that our email has gone through, so we know a copy is definitely on the way?
March 18, 2015 10:42 am
Hi Lisa. We will be sending a confirmation email to everyone who has applied for our replacement programme. (It may take a few weeks for your to receive a confirmation email, but you will receive one.) ^JG
March 19, 2015 4:49 am
What if I live outside of UK? I live in the US and still want the replacement discs - I am happy to pay whatever it takes to get it. Purchased through Amazon US and have card # purchase from the limited edition box.
March 19, 2015 10:55 am
Hi, please refer to the end of the F.A.Q. section - all the details for international customers are there. ^JG
April 8, 2015 4:54 pm
I live outside UK/Ireland and I bought my copy within South Africa. If wish for a replacement how and where do I send it to?
April 9, 2015 3:17 pm
Hi, if you refer to the information in this post you will find details on how to apply for a set of replacement discs. Thanks, ^JG
April 26, 2015 3:13 pm
Sorry to bother you Jeremy but could I ask you a few questions please. 1- If I was to buy the collectors edition that is already out this week would I still be eligible to get the replacement disks. 2-Also in the email we send to you do you have to include our address or just my name and a picture of the art card? 3-Finally on the re-authored disks are the menus the same and when we receive them will they be the Blu-ray ones? Thank you and sorry for all the questions.
April 27, 2015 9:36 am
Hi, no problem. To answer each of your questions: 1 - Yes. Anyone who purchases our Collector's Edition version is eligible to receive replacement discs. 2 - Please send us the name as you submit it in the survey (that you will need to be filled in before you send your email) along with your proof of purchase. (All the details relating to this can be found above.) 3 - No the menus won't be the same - we'll be posting details about the re-authored discs specifically soon - and yes they will be Blu-ray discs. I hope this helps. ^JG
May 5, 2015 8:14 pm
International resident here. Having purchased from Amazon UK, I assume the note inside the package will be acceptable as a proof of purchase. Considering I have bought it with other things, will you be needing a scan of the whole note or would you rather a cropped up picture with the relevant part only? Furthermore, I know this will sound obvious, but am I correct in assuming that International customers should fill the survey in with non-UK, non-Ireland address information, despite the captions for the fields? Thank you for providing the option, by the way.
May 6, 2015 11:17 am
Hi, the receipt that came with your parcel should be sufficient, but if you have your original email order confirmation you can send a copy of that that will be fine too. With regards to your address, yes please fill out your address as needed. We appreciate you may not be able to fill in all the fields listed but it has been formatted in that way to ensure replacements can be sent via royal mail without issue. I hope this helps. Thanks. ^JG
May 7, 2015 9:00 pm
Type hereThank you for the clarifications. I guess I will forward the original email order confirmation and change the subject as described in the instructions above, unless it's preferrable that I add it as an attachment instead. I'll be able to fill all the fields of the survey, it just won't be with UK/Ireland data, but then again, that's kind of the point. :)
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May 13, 2015 11:52 am
[…] Edition Blu-ray set of Durarara!! can apply for a replacement set of discs. Get the full details HERE. (If you’re planning to apply for replacement discs please take the time to read all the details […]